At CaraName, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1. Introduction
Welcome to CaraName's Privacy Policy. This document describes how CaraName ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, services, and applications.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Key Points: We only collect information necessary to provide our services. We never sell your personal data to third parties. You have full control over your information and can request deletion at any time.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our services:
Data Type
Examples
Purpose
Account Information
Name, email, password
Account creation and management
Contact Details
Address, phone number
WHOIS registry requirements
Payment Information
Credit card details, billing address
Processing transactions
Communications
Support tickets, emails, chat messages
Customer service and support
2.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, click patterns
Cookies: Session cookies, preference cookies, analytics cookies
Log Data: Server logs, error reports, access times
2.3 Third-Party Information
We may receive information from third parties such as:
Social media platforms (if you connect your accounts)
Marketing partners (demographic information)
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
Processing domain registrations, transfers, and renewals
Managing your account and providing customer support
Processing payments and preventing fraud
Sending service-related notifications and updates
3.2 Communication
Responding to your inquiries and support requests
Sending important account and service updates
Providing marketing communications (with your consent)
Conducting surveys and gathering feedback
3.3 Improvement & Analytics
Analyzing usage patterns to improve our services
Developing new features and functionality
Monitoring and analyzing trends and preferences
Personalizing your experience on our platform
3.4 Legal & Security
Complying with legal obligations and regulations
Preventing fraud and unauthorized access
Enforcing our terms of service
Protecting our rights and property
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share data with trusted third-party service providers who help us operate our business:
Payment Processors: To process transactions securely
Domain Registries: To register and manage domains
Cloud Hosting: To store data and host our services
Email Services: To send communications
Analytics Tools: To understand usage patterns
4.2 WHOIS Database
Domain registration requires certain information to be publicly available in WHOIS databases, unless you use our free WHOIS privacy protection service.
WHOIS Privacy Protection: We offer free WHOIS privacy to hide your personal information from public databases. This service is included at no additional cost with eligible domains.
4.3 Legal Requirements
We may disclose your information when required by law or in response to:
Legal processes (subpoenas, court orders)
Government or regulatory requests
Investigations of fraud or security issues
Protection of our rights or safety of others
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and collect usage information.
5.1 Types of Cookies We Use
Essential Cookies: Required for basic site functionality
Performance Cookies: Help us understand how visitors use our site
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements
5.2 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5.3 Third-Party Tracking
We use third-party analytics services like Google Analytics to understand how users interact with our site. These services may use cookies and similar technologies.
6. Data Security
We implement industry-standard security measures to protect your information:
6.1 Technical Safeguards
Encryption: SSL/TLS encryption for data in transit
Secure Storage: Encrypted databases and secure servers
Access Controls: Role-based access to sensitive data
Regular Audits: Security assessments and penetration testing
6.2 Organizational Safeguards
Employee training on data protection
Confidentiality agreements with staff and partners
Incident response procedures
Regular security policy reviews
Important: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use strong passwords and keep your account credentials confidential.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
7.1 Active Accounts
We retain your account information while your account is active and for a reasonable period thereafter to provide continued service.
7.2 Closed Accounts
After account closure, we may retain certain information for:
Legal compliance (typically 7 years for financial records)
Dispute resolution and fraud prevention
Enforcing our agreements
Business analytics (in aggregated, anonymized form)
7.3 Deletion Requests
You can request deletion of your personal data at any time. We will comply with your request except where we are required to retain data for legal reasons.
8. Your Privacy Rights
You have certain rights regarding your personal information:
8.1 Access & Portability
Request access to your personal data
Receive a copy of your data in a portable format
Review how your information is being used
8.2 Correction & Update
Correct inaccurate information
Update outdated details
Modify your account settings
8.3 Deletion
Request deletion of your personal data
Close your account permanently
Exercise your "right to be forgotten"
8.4 Opt-Out Rights
Unsubscribe from marketing emails
Opt out of targeted advertising
Disable non-essential cookies
8.5 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@caraname.com. We will respond to your request within 30 days.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the new policy on our website
Sending an email notification to registered users
Displaying a prominent notice on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@caraname.com
Phone: +1 (555) 123-4567
Address: 123 Domain Street, Tech City, TC 12345
Support: Available 24/7 through our help center
Regulatory Authority
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Have Questions About Your Privacy?
Our privacy team is here to help you understand and exercise your rights